Shipping policy

At Atreius Timepieces we provide an exclusive and secure delivery service to every customer. We know how eagerly you will be awaiting your new timepiece, and we do all we can to make its arrival swift and seamless. We trade solely as an online retailer and deliver within the United Kingdom only.

1. Shipping Costs

We are pleased to offer free shipping on every order placed within the United Kingdom. There are no hidden fees at checkout.

2. Order Processing

Processing begins only once payment has been confirmed.
After your order reaches us, we need 1–3 business days to prepare your watch for dispatch, complete quality assurance and pack it securely.
You will be notified the moment your parcel leaves our facility.
Orders placed at weekends or on UK public holidays are processed from the next working day.

3. Delivery Timeframes

The delivery timeframes shown at checkout are estimates and may vary owing to courier operations, peak periods, weather conditions and other external factors.

Standard UK Delivery: 7–14 business days after dispatch.

The maximum delivery period before we open a formal investigation is 20 business days after dispatch. Delays brought about by courier disruption, severe weather or force majeure events do not amount to a breach of contract.

4. Tracking

Once your order has been dispatched, a tracking link will be sent to you by email.
Tracking can take up to 24–72 hours to show movement within the courier's system.
You are responsible for following tracking updates and for making sure somebody is on hand to receive the parcel.

5. Shipping Zone

We deliver to addresses within the United Kingdom only.
We do not ship internationally.
Delivery may be unavailable in a small number of remote locations, depending on courier coverage.

6. Proof of Delivery

Delivery is treated as complete once the courier records the parcel as "Delivered" in the tracking system.
Confirmation of delivery remains valid where the parcel is received by a third party (for example, a neighbour, a member of the household, building reception or a concierge).
Providing a complete and accurate delivery address is the customer's responsibility.

7. Failed Delivery & Reshipping

Where a parcel is returned to us for any of the reasons below, the cost of reshipping rests with the customer:

The recipient was unavailable, or delivery attempts were missed.
An incorrect or incomplete address was supplied by the customer.
Delivery was refused.
The parcel was not collected from a collection point within the courier's deadline.

Should the customer prefer not to have the order reshipped, a refund may be issued in line with our Returns & Warranty Policy (shipping or administration fees may be deducted where applicable).

8. Lost or Damaged Parcels

All of our shipments are fully insured. If your parcel is lost in transit or arrives damaged, please contact us straight away at support@atrelustlmepieces.com and we will arrange a replacement or refund as quickly as we can.

Claims for non-receipt may only be opened once the maximum timeframe stated in Section 3 has passed. A formal case may need to be raised with the courier before a resolution can be offered.

9. Changes & Cancellations

Once an order has entered processing, we may be unable to amend the address details or cancel it. Where the order has already been dispatched, changes are not possible. Should you wish to return the product, the conditions of our Returns & Warranty Policy will apply.

10. Limitation of Liability

Atreius Timepieces is not responsible for:

Delays arising from courier operations, peak shopping periods, strikes or severe weather.
Delivery problems caused by an incorrect or incomplete address supplied by the customer.
Loss or damage occurring after confirmed delivery, where tracking shows "Delivered" to the address provided.