Privacy policy

Atreius Timepieces operates this store and website, together with all related information, content, features, tools, products and services, in order to give you a personalised shopping experience (the "Services"). This Privacy Policy explains how we gather, use, store and safeguard your personal data when you visit our website, place an order, or otherwise deal with us. By using our website you agree to the practices described below.

1. Information We Collect

Depending on how you engage with our Services, we may gather the following categories of personal data:

  • Contact details: full name, billing and delivery address, email address and telephone number.
  • Payment information: payment details processed securely by certified third-party payment providers. We do not store card details.
  • Account information: username, password, security questions and account settings.
  • Transaction information: items viewed, added to the cart, purchased, returned, exchanged or cancelled, along with past transaction history.
  • Browsing and device data: IP address, device type, browser, operating system, pages visited and interaction behaviour.
  • Customer communications: emails, support enquiries and messages sent to our team.

2. How We Collect Your Data

  • Directly from you, when you place an order, set up an account or get in touch.
  • Automatically, by means of cookies and similar technologies as you browse our website.
  • From our service providers, who gather or process data on our behalf.
  • From partners and other third parties, where applicable.

3. How We Use Your Information

Your data may be used in order to:

  • Process and fulfil your orders, taking in payment, shipping and returns.
  • Provide order confirmations and delivery updates.
  • Answer customer service enquiries.
  • Prevent fraud and maintain the security of transactions and of the platform.
  • Improve website performance and your shopping experience.
  • Send promotional offers or updates only where consent has been provided.
  • Comply with UK legal, tax and regulatory obligations.

4. Sharing of Personal Data

Atreius Timepieces does not sell, rent, or trade your personal information.

Your data may be shared only where it is necessary to do so, with:

  • Shopify, which hosts our store and processes data in order to provide the Services.
  • UK delivery and logistics partners.
  • Secure, PCI-compliant payment processors.
  • Website analytics and fraud-prevention services.
  • Marketing or business partners for personalised advertising, in accordance with their own privacy policies.
  • Government or regulatory authorities, where the law requires it.

5. Our Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes personal data independently in order to provide and improve the Services. For further information, please see the Shopify Privacy Policy.

6. Data Storage & Security

We apply appropriate technical and organisational security measures, among them:

  • SSL encryption across our website.
  • Secure hosting infrastructure.
  • Restricted internal access to personal data.
  • Certified and PCI-compliant payment gateways.

These measures help to protect your information against unauthorised access, disclosure, alteration or loss. No method of transmission or storage is entirely secure, however, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies in order to:

  • Remember preferences and cart activity.
  • Analyse traffic and website performance.
  • Improve how the website functions.
  • Deliver personalised marketing where consent applies.

You may switch cookies off through your browser settings, though some features of the website may not then work correctly.

8. Your Rights Under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Request access to your personal data.
  • Correct information that is inaccurate or incomplete.
  • Request deletion of your data, where applicable.
  • Withdraw consent for marketing communications at any time.
  • Request restriction or portability of your data.
  • Object to your data being processed for direct marketing purposes.
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise your rights, please contact us at: support@atrelustlmepieces.com

9. Data Retention

Personal data is kept only for as long as is necessary in order to:

  • Meet order and customer service obligations.
  • Comply with UK tax and legal requirements.
  • Resolve disputes or prevent fraud.

Once that period has passed, data is securely deleted or anonymised.

10. Children's Data

Our Services are not aimed at children. We do not knowingly gather personal data from anyone under the age of 16.

11. International Data Transfers

Your data may be processed outside your country of residence. Where that happens, we rely on recognised safeguards such as Standard Contractual Clauses to keep your data protected.

12. Third-Party Links

Our website may carry links to third-party websites. Atreius Timepieces is not responsible for the privacy practices of external sites. We would encourage you to review their policies separately.

13. Refund Requests

Return or refund requests may be submitted through our official portal:

🔁 Access Refund Portal

14. Policy Updates

Atreius Timepieces may revise this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The version published on our website at the time of use will always be the one that applies.

15. Contact

For any question about this Privacy Policy, or to exercise your rights, please contact us at:

support@atrelustlmepieces.com

For the purposes of applicable data protection law, Atreius Timepieces is the data controller responsible for the processing of your personal data.