Contact Information

If you need help with an order, a return, a refund request, a shipping update, or any general customer support matter, please contact Willow Bay Atelier using the details below.

Customer Support

Email: support@willowbayatelier.com.au

Returns Email: returns@willowbayatelier.com.au

Phone: +61 2 8074 9362

Business Address

Willow Bay Atelier
Suite 12, 320 Pitt Street, Sydney NSW 2000, Australia

Support Hours

Monday to Friday, 9:00 AM to 5:00 PM (AEST/AEDT)

Response Time

We aim to respond to all enquiries within 1 to 2 business days. Response times may be slightly longer during peak periods, promotional campaigns, or public holidays.

Order Assistance

When contacting us about an order, please include your full name, order number, and a short summary of your request so we can assist you more efficiently.